Privacy Policy

1. Introduction

This Privacy Policy outlines how Patriot Backflow Testing LLC (we, us, our) collects, uses, and protects your personal information when you visit patriotbackflowtesting.com (the “Site”) or interact with our services.

2. Information We Collect

We collect the following personal data:

Contact info: name, email address, phone number (upon form submissions or bookings)

Service details: backflow device data, appointment dates/times, property information

Usage data: browsing behavior on the Site (tracking cookies and analytics)

3. How We Use Your Information

To schedule, confirm, and manage service appointments

To send reminders, notifications, promotional offers (only if opted in)

To provide customer support

To improve our Site, marketing, and service offerings

4. Shared Information

We may share data with:

Municipal water authorities to file compliance reports

Subcontractors for repair coordination (only necessary data)

Service providers (e.g., email/SMS platforms, web hosting, analytics tools)

We do not sell or rent your personal data to third parties.

5. Tracking & Cookies

We use cookies and similar technologies to:

Enable essential website functions

Collect anonymous analytics for improving user experience

You can disable cookies through your browser settings, but this may affect Site functionality.

6. Data Security

We take reasonable steps to secure your data:

Encryption of data in transit & at rest

Restricted access only to necessary personnel or service providers

However, no online system is 100% secure or foolproof.

7. Your Choices

Opt-out of marketing messages at any time by replying STOP

Access / update / delete your personal info by contacting us at [email protected]

8. Retention

Service records: Stored for at least 5 years for regulatory compliance

Marketing opt-ins: Stored until you revoke consent

Analytics data: Retained in anonymized form for performance tracking

9. Children’s Privacy

Our services are intended for adults only. We do not knowingly collect information from children under 13.

10. Policy Updates

We may revise this policy periodically. We'll post the updated version on the Site with a new effective date.

11. Contact Us

Questions or concerns? Email [email protected] or call (504) 784-1816.

Effective Date: July 20, 2025